FAQ
đł ORDERS
Q: How do I place an order?
A: Simply browse our collections and click âAdd to cartâ on the items you love. When youâre ready, go to your cart and follow the checkout instructions.
Q: Can I cancel my order?
A: If your order hasnât been processed yet, weâll do our best to help. Please contact us right away with your order number, and weâll check the status.
đ SHIPPING
Q: Where do you ship to?
A: We ship within Canada and also offer international shipping to select countries. Shipping availability, rates, and delivery times will be calculated at checkout based on your location. For international orders: The buyer is responsible for paying any additional costs such as duties, taxes, and customs clearance fees.
Q: How long will delivery take?
A: Please allow 3-5 business days to process your order. Tracking info will be emailed to you after shipment.Â
Q: How do I track my order?
A: You will receive a tracking number by email once your order ships. You can use it to follow your delivery.
Q: What are shipping charges?
A: Shipping fees are calculated at checkout based on your address and order value.
đ RETURNS & EXCHANGES
Q: Do you offer refunds for change of mind?
A: We do not offer refunds or exchanges for change of mind or incorrect purchases. Please review product details carefully before ordering.
Q: My item arrived damaged â what do I do?
A: Weâre sorry! Please contact us within 48 hours of delivery with photos of the item and shipping packaging. Weâll help resolve it quickly.
𧸠PRODUCT SAFETY & MATERIALS
Q: Are these products safe for babies?
A: Yes â safety is our top priority. We curate products made from baby-safe materials and provide age guidance where applicable. Many items are tested to safety standards such as CPSIA, ASTM, or equivalent.
Q: Do you guarantee product certifications?
A: We work only with reputable makers and brands. If a product has specific safety certifications, they are listed on the product page. If you have questions about a specific item, contact us anytime.
đ GIFT SETS & GIFTING
Q: What gift sets do you offer?
A: We offer thoughtfully curated gift sets designed for baby and mom, including newborn essentials, baby shower gift set, 1st anniversary gift set. Check our Gift Sets collection for details and images.
Q: Can I include a gift message?
A: Yes! You can add a gift note at checkout. If you forget, email us after ordering, weâll do our best to include your message.